About the Incident & SLA Breach Calculator

The Service Level Agreement (SLA) of a product defines the allowable amount of downtime a product or service can experience.

The below calculator allows you to enter an incident start & end date/time in order to calculate the downtime period, and compare this against your SLA to determine whether the SLA has been breached, and whether an SLA Credit is due.

Incident & SLA Breach Calculator

Enter incident start & end times to determine it's duration and whether it has breached your SLA


Incident Duration
Downtime allowed under SLA in a month
SLA breached by