The Service Level Agreement (SLA) of a product defines the allowable amount of downtime a product or service can experience.
The below calculator allows you to enter an incident start & end date/time in order to calculate the downtime period, and compare this against your SLA to determine whether the SLA has been breached, and whether an SLA Credit is due.
Enter incident start & end times to determine it's duration and whether it has breached your SLA
| Incident Duration | |
| Downtime allowed under SLA in a month | |
| SLA breached by |