If the SLA for a particular product or service has been breached, in many cases, a credit of some kind is due for the customer.
The below calculator allows you to calculate the amount of credit that is due based on the breach period.
Determine the service credit amount due. Assumes monthly billing.
| Tier | Percentage Credit |
|---|
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| Incident Duration | |
| Downtime allowed under SLA in a month | |
| SLA breached by |