About the SLA Credit Calculator

If the SLA for a particular product or service has been breached, in many cases, a credit of some kind is due for the customer.

The below calculator allows you to calculate the amount of credit that is due based on the breach period.

SLA Credit Calculator

Determine the service credit amount due. Assumes monthly billing.

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Tier Percentage Credit


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Incident Duration
Downtime allowed under SLA in a month
SLA breached by